Frequently Asked Questions
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General
What services does PT Nusantara Indah Abadi provide?
We provide 8 service lines: cleaning & facility care, marine & ship services, HVAC & ducting, pest control & fumigation, waste & scrap, moving & packaging, equipment & heavy equipment rental, and general contracting & ship interior repair.
Which areas do you serve?
We serve Batam, Karimun and Bintan (Riau Islands), including vessels berthed at shipyards and ports in those areas.
Is PT NIA a registered company?
Yes. PT Nusantara Indah Abadi is registered with the Ministry of Law (AHU-062577.AH.01.30.Tahun 2025), holds NIB 2111250038663, a company tax ID, and is registered with BPJS Employment.
Do you serve households?
Yes. We serve residential, commercial, marine and industrial customers.
Orders & Payment
How do I order a service?
Contact our Admin via WhatsApp +62 819-888-114, email info@ptnia.com, or fill in the form on the Contact page. Tell us the service, location, area/units and target date.
Can you survey the site first?
Yes. Surveys are carried out especially for large, marine, industrial or waste projects so that quotes and schedules are accurate.
How does payment work?
A down payment as agreed, with the balance after completion, by transfer to the account in the name of PT Nusantara Indah Abadi.
Do you offer routine maintenance contracts?
Yes. Monthly maintenance packages and annual contracts are available.
Marine & Technical
Is your team used to working in shipyards?
Yes. Our crews follow safety induction and permit-to-work procedures and wear full PPE. We have experience working at PaxOcean shipyard in Batam.
Do you clean ducts on vessels?
Yes. We clean diffusers, returns, spiral ducts and AHU rooms on vessels and in buildings.
What about hazardous (B3) waste?
Hazardous waste collection and transport are coordinated with licensed processors in line with regulations, complete with manifests.
Can I rent equipment with an operator?
Yes. Pickups, crane trucks, box trucks, excavators and heavy duty vehicles are available with optional operators.
Quality & Safety
How do you ensure quality?
Every job follows our SOPs, is checked by a Supervisor and documented before and after. Any defects are fixed before handover.
Is there a service warranty?
Yes, a service warranty applies as agreed in the quotation.
What documents do I receive after completion?
A work done report, before–after documentation, a handover report (BAST) and an invoice.